Cancelling never brings the deposit back, whatever the notice; a government ban or serious illness may turn it into credit, and an early ending refunds nothing.
The house holds one rule for cancellations, and it has no steps. When a client cancels, the deposit remains with the house. A week's warning is weighed exactly as an hour's. No period exists in which calling off costs nothing, and no share comes back as a reward for early notice.
The expense of a booking begins with acceptance, not with the knock. From that message nobody else can have her hours, anyone asking for that window is declined, and her travel and its coordination are put in hand. A later message cannot undo any of it. The deposit is the measure of those costs, which is why it stays, and why the house does not call it a penalty.
Force majeure is recognised in two forms only: an order from government that halts the house's work, or an illness grave enough that the session cannot happen. Each is weighed individually. An accepted case turns the deposit into credit for a future date; cash never comes back. A clash of diaries, an overlong meeting, feeling slightly off, a flight moved to another day or a change of heart are all ordinary cancellations.
Some bookings are accepted with nothing placed first, because the client is known to the house or because the therapist is already on the road. They commit identical costs. Cancel one, and the office asks for cancellation collateral equal to what its deposit would have been: one rule, settled afterwards rather than beforehand.
Should a client bring a session to a close before its time, no part of the price is returned. A therapist may also bring a session to an immediate end, with nothing refunded, if she judges her safety or her consent to be under threat.
Buyers who know European consumer rules sometimes ask about a fourteen-day period. The Wet Koop op Afstand, the Dutch law carrying the EU Consumer Rights Directive, normally lets someone who buys a service remotely change their mind within that span. The Civil Code of the Netherlands, at Article 6:230p, sets apart services tied to a particular date or a set window of time; this is the date-specific-service exemption. An hour reserved on a given evening is precisely that kind of service, so the fourteen-day right never comes into being for it, and house policy applies instead. Read the cancellation policy for the complete text, the deposit entry for the sums, and the FAQ for broader questions.